1. Introduction
At the Almacenes Delca S.A, we are committed to safeguarding your personal information and protecting it from misuse.
This document outlines who is responsible for processing data, what your personal information will be used for, the legal grounds for processing data, how and why we collect it, how we use it, your rights in this regard and also the process put in place to ensure your privacy.
We assume that by providing us with your personal information and using our websites, you have read and understood the terms and conditions set out relating to personal data protection. Almacenes Delca S.A undertake to comply with prevailing national and European law regarding data protection. As such, they endeavour to handle your data lawfully, honestly and with transparency.
2. Area of application
This document applies to Almacenes Delca S.A company.
3. Considerations to bear in mind
Who is responsible for processing?
“Data Controllers” is defined in the General Data Protection Regulations as follows:
“Data Controllers”: the individual or corporation, public authority, service or other body which, acting alone or in conjunction with others, specifies the purposes of processing and means by which this is performed.
Almacenes Delca company is responsible to an extent for processing their customers’ personal information.
If you have any enquiry, comment or concern, or would like to comment on our use of personal information, you can email the Almacenes Delca Data Protection Officer at delca@almacenesdelca.es
Information on the Almacenes Delca S.A company
Innovation is one of the hallmarks of Almacenes Delca S.A. company. We are constantly adding new products and services in order to offer professionalsolutions to the industry and freelancers.
Business name Almacenes Delca S.A
Corporate address: Avenida de los Campones, 155. 33211 – Gijón (Asturias) – Spain Email: delca@almacenesdelca.es
Telephone: (+34) 985 176 111
Tax ID number: A-33610304
Oviedo Commercial Register: Volume 209, Book 120 , Folio 101, Section 3ª, Sheet Nº 1.363, Entry 1ª
Website: www.almacenesdelca.es
For what purpose do we collect your personal information?
The main purpose for collecting your personal information is to provide an improved service, which is what you as a customer expect of us.
We collect your personal information so that we can process your purchases, orders or requests, whether it be in one of our shopping centres, warehouses, or via our websites or applications, by telephone or by completing a form.
Below, we’ve included the main purposes for collecting data in Almacenes Delca company:
Compliance with legal obligations, including but not limited to Law 10/2010 on the Prevention of Money Laundering.
Management of the contracting of products or services sold by Almacenes Delca company, including distance selling and handling of shipments and returns.
To create and manage a personal account with a single record allowing it to be used to purchase products and services available on any website of Almacenes Delca company.
To hold customer requests for information, suggestions and complaints in one place so that they are easier to process and resolve.
Management of lists of events (birthdays, etc.).
Management reservations and product or services sales that are distributed by Almacenes Delca S.A.
Service improvement surveys.
Market research and commercial research, reports on consumption habits, statistical data and market trends for providing products and services that might be appealing to customers.
To create profiles and perform analyses on our customers’ behaviour when
using our websites or applications.
To provide you with regular updates regarding our latest products, offers, discounts, etc. The channels we use most frequently are: email, regular post, telephone, SMS, and Push messaging, but only if you have given your consent.
How do we gather information about you?
We gather personal information about you through various means. In some cases, you contact us to share your personal details; in other cases, we gather your personal data by other means. Below, we’ve outlined the different methods we use for gathering your personal information, along with a few examples of how the information is used.
Information provided by you
We gather personal information that you furnish via Almacenes Delca company websites, email, mobile phone, when you sign up to a service, when you fill out a form, etc. In all cases, you will be notified of the Data Controller of the information, what it will be used for and who will receive the information when the information is gathered, as well as how to exercise your rights under prevailing data protection law.
For instance, it is likely that you provide us with information when you contact our customer service, place an order, register with our websites, update your preferences and account details, fill out a questionnaire, or take part in a competition, etc.
Generally, the personal information you provide us with is: first name and surname(s), address, ID, date of birth, email address, contact telephone number and payment details. In isolated cases, depending on how we anticipate using your data and to what end, data may be gathered about you as a person, your education and career, employment details, commercial information, social circumstances, money and insurance and transfers of goods and services.
Information we gather when you visit our websites
We gather and store limited personal information and anonymous overall statistics for all users visiting our websites, either because you have actively provided us with that information, or because you are merely browsing our websites. Information we gather includes the IP address of the device you are using, the browser used, your operating system, the date and time our website was accessed, the web address via which you accessed our websites, as well as information about how you use our websites.
We use this information to give us an idea of how long it takes our websites to load, how the websites are used, the number of hits on the different sections and the type of information that draws most hits. It also helps to ascertain whether the website is working as it should. If we detect functional faults or errors, if helps us to fix them and improve our web performance, so that we can also offer a better service for all users.
This information is gathered using cookies. For further details, please refer to the cookies policy, which is available on each Almacenes Delca companywebsite.
Social networks
Use of social networks is becoming increasingly common. As a result, Almacenes Delca company has a presence on most of them and may use them to contact you.
Information we collect via social networks sometimes includes personal information that is publicly available online. We always ensure that all information used by us correctly acknowledges its source or is made anonymous.
It is likely that these social networks have their own privacy policy explaining how your personal information is used and shared. We recommend you carefully read the privacy policies before using social networks so that you are sure you agree with how your personal details are collected and shared.
What are the legal grounds for processing personal information?
There are a number of reasons why we are legally entitled to process your personal details:
In order to fulfil a contract and/or commercial relationship In order to comply with the various legal obligations.
For genuine and justifiable reasons, including security, prevention of fraud, improving services and products through market research, or in order to handle requests, enquiries or any complaints.
For sending customised offers by Almacenes Delca company having fist obtained your consent.
How can you make changes to the way in which we contact you with information about our products or services?
This can be done in the following ways:
By sending a signed, written request addressed to Almacenes Delca S.A, Avenida de los Campones, 155, Gijón (Asturias) – Spain, 33211. Ref. LOPD, which must be accompanyd by a photocopy of the ID of the person making the request.
By emailing a request including a photocopy and/or scanned copy of the ID of the person making the request to delca@almacenesdelca.es
To whom can we disclose your personal information?
If you have already given your consent, your information will be passed on to Almacenes Delca company for it to be processed for the aforementioned purposes. Not all the purposes mentioned involve a transfer of data.
There are cases where we have to disclose the data you have provided us to third parties in order to carry out the requested service. These include logistics, transportation and delivery, etc.
In addition, there are companys that provide us with other kinds of services such as: information technology (information storage and processing), security services, financial services, audit services, etc.
These third parties may only access personal information required for providing said services. They are required to keep your personal information confidential and may not use it in any way other than as requested by us.
Almacenes Delca company accept liability at all times for personal information provided to us. We request that companys with which we share your personal information protect it to the same extent as we do.
In addition, your personal information will be accessible to Public authorities, Judges and Courts for addressing any duties arising as a result of processing.
International transfers
The personal information we gather is held in Spain.
In some cases, international cloud computing services will be contracted, which involves data being transferred internationally. In such cases, the appropriate guarantees will be made to protect your information. You can find out more about these guarantees by writing to delca@almacenesdelca.es
Links to third-party websites
Where we provide links to websites not operated or monitored by Almacenes Delca company, you will be notified without delay, since Almacenes Delca exercises no control over said websites, nor is it responsible for their content, and it exercises no control over how third parties gather and use your personal information. It is likewise not responsible for third-party websites and makes no claim in this respect.
It is likely that these websites have their own privacy policies explaining how your personal information is used and shared. We recommend carefully checking the privacy policies before using these websites so that you are sure you agree with how your personal information is collected and shared.
How long do we store your personal information?
We only store your personal information for as long as is necessary to use it in accordance with the purpose for which it was collected, and in compliance with the legal basis for processing as per applicable law. We will hold your personal information for as long as there is a contractual and/or commercial relationship with you, or until such time as you exercise your right of erasure, cancellation and/or limiting processing of your data.
In such cases, we will block the information as instructed and we will not useit. However, it may be necessary for making or disputing claims, or its processing may require legal or contractual liability issues to be addressed. In these instances, the data would have to be recovered.
How to exercise your rights
You are entitled to a say in how the personal information we collect is handled. In this respect, we also undertake to ensure its accuracy and truthfulness.
You are entitled to be provided access to your personal information, as well as to request rectification of inaccurate information or, where applicable, request its removal for reasons such as the data no longer being necessary for the purposes for which it was collected.
Under certain circumstances, and for reasons relating to your specific situation, you may object to your data being processed. Your personal information will no longer be processed for those purposes to which you have objected. Likewise, you may exercise your right to limit processing of your personal information by requesting that we hold it.
Under certain circumstances, you may request transfer of your data to another Data Controller.
You may exercise your rights free of charge, and can expect to receive a reply within the time periods set out under the prevailing law on data protection. You may do so in any of the following ways:
By sending a signed written request addressed to Almacenes Delca S.A, Avenida de los Campones, 155, 33211-Gijón(Asturias)-Spain.Ref. LOPD, which must be accompanyd by a photocopy of the ID of the person making the request.
By emailing a request including a photocopy and/or scanned copy of the ID of the person making the request to delca@almacenesdelca.es
How do we protect your personal information?
We are committed to protecting your personal information. We use appropriate technical and organisational measures for protecting your personal information and privacy. We review said measures regularly. We protect your personal information using a combination of security checks. These are both physical and IT- or logic-based, including access checks restricting and managing how your personal information and data are processed, managed and handled. We also make sure that our employees are properly trained to protect your personal information. In accordance with our procedures, we may request proof of identity from you before sharing your personal information with you.
Pursuant to our security and confidentiality guarantee, we are particularly intent on offering you the highest possible level of security and protecting the confidentiality of personal information you have provided us with. As a result, commercial transactions are made in a secure server environment using SSL (Secure Socket Layer) protocol.
The Internet is a means of communication as well as a new medium which enables commercial transactions to be made online. In this regard, one of the main concerns of Internet users is the online security of their data.
An E-commerce transaction is the entire process of reaching a commercial agreement, including contact between the two parties: customer and company. Aspects that all commercial transactions must share are:
Authentication, or guaranteeing the identity of the individual or corporation with whom we are communicating.
Integrity, in other words, that alterations cannot be made to the content of the communication between the two parties.
Confidentiality, or guaranteeing that no unauthorised person may be privy to the content of the communication.
Data of minors
Almacenes Delca company websites, applications and products are not usually aimed at minors. We do not intentionally gather any personal information for minors without the authorisation of their parent(s) or guardian(s).
If you are a minor, please do not attempt to register as a user of our website, applications or products. If it comes to our attention that we have mistakenly obtained personal information from a minor, we will delete said information as soon as possible.
Recommendations and precautionary measures
These are some of the precautionary measures that we recommend our customers take:
Do not give anyone your user id or password.
Do not make note of these in readily accessible places, such as a computer or diary.
Always use our SSL security system.
Always close the browser session after having accessed a secure area or after entering your user id or password into the system.
Amendments to this data protection information
We will review and update data protection when changes are made to the law or any procedures for processing your personal information, stating the date of the most recent update, content and date.
The latest update to this data protection information was made in November 2019.
Almacenes Delca S.A. All rights reserved.
